Swansea.com Privacy Notice outlines the information we collect, how we collect it and how it is used within our business. Our Privacy Notice applies to all our clients and associates and is available on our website for review. When making an enquiry with us, or anyone you represent, you must ensure you are aware if this notice.

Customer Information
When making an enquiry with Swansea.com a combination of data may be collected such as, your name and contact details.

Our Use of Your Information
To provide you with the best possible service and assist with your enquiries, Swansea.com may need to disclose and process information with third parties. Where we use contracted and trusted third parties to facilitate our provision of services and offers, we will also share your data with those parties for that purpose.

We may collect and process your information for the purposes set out below -
Administration, service, customer care, customer feedback, social media, reviews, advertising & marketing, customer preference, credit check & Debt collection.

Further information such as health or religion will also be considered as sensitive data under the GDPR 2018. We may require these details to act in your best interest and on your behalf. All sensitive information will be collected on the condition we have your full consent.

If you are unable to agree to the above terms we will be unable to assist you or process your enquiry.

Advertising & Marketing Material
At present, Swansea.com does not take part in any advertising or marketing by obtaining a database.

You also have the right to request a copy of the information we hold relating to you. To do this you will need to complete a Data Subject Access Request Form, the form is available on request. Please allow one month for a reply.

Outside of the European Economic Area data protection controls may not be the same as the legal requirements within the UK. When accessing Swansea.com website or any other e-platforms, cookies may be used. By using our website, you consent to our use of cookies.

Our website contains links to third party websites and micro sites, these are not controlled or owned by us. For example, Google maps. It is your responsibility to check the status of the sites before using them. Please check their terms and conditions before proceeding.

As a business we will monitor all data for security and training purposes. We may review web and social media app traffic, transactions, CCTV in and around our premises and telephone calls. All recordings shall remain our sole property.

Security Notice
We have taken all reasonable steps to protect your data and have appropriate security measures in place to protect all data we hold. Your personal data will be retained for as long as it is necessary to fulfil the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws.

Data notice
From May 25th, 2018 The General Data Protection Regulation (GDPR) comes into force. These new regulations will safeguard the way in which data is protected and stored.

Swansea.com has appointed DPO’s (Data Protection Officers). They are responsible for –
Monitoring compliance with the GDPR and other data protection laws, our data protection policies, awareness-raising, training, and audits.

Acts as a contact point for the ICO. They co-operate with the ICO, including during prior consultations under Article 36, and will consult on any other matter.

The DPO has due regard to the risk associated with processing operations, and takes into account the nature, scope, context and purposes of processing.

For any queries please contact:

Swansea.com
Postal Address: Cambrian House, Cambrian Place, Swansea, SA1 1RH
Email: hello@swansea.com

Any data provided by our customers will be retained for a maximum period of 7 years for varying contractual and legal obligations. The ICO is the UK’s independent body, set up to uphold information rights. For more information please visit www.ico.org.uk